STANDARD TERMS AND CONDITIONS OF SALE
CFB Return, Refund & Exchange.
Customer Satisfaction
At CFB, your satisfaction is our first priority. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse. But in the event you received faulty item, simply follow the instructions below.
Important thing to note is that we will not entertain any exchange/refund at our HQ if you order without informing our team first.
For more information please read more below.
Important
All Sales are Final
No cash refund
No cash refund on not suitable, not match, change mind situation.
All SALEand promotional-priced items are non-returnable, non-refundable and non-exchangeable.
Customers can return damaged/wrong/faulty items (apart from sale items) within 3 days of receipt/received date for a refund of that item. Any lateness will not be entertained and item(s) will be consider sold back the customers.
Orders cannot be cancelled once the payment has already is being processed. No refunds and cancellation will be entertained.
In all cases, the items returned must be in their original condition, with all the sticker/tag and the original packaging. The goods will be inspected once received.
The goods are customer’s responsibility until they have reached our Branch. Please ensure to package your returned items properly in order to avoid damages. This includes the boxes, packaging and tags. CFB is not responsible for any items that are returned with damage.
Shipping charges are to be borne by the sender.
CFB. recommends you use a postal service that insures you for the value of the goods you are returning and obtain a proof of posting.
What if I received a damaged?
( this term not including SALE ITEM , as-is or any item we already mentioned there is minimal defect in product details )
Firstly, we apologise if the products received was damaged.
Please email us using the contact us form 01006991463 or email us at admin@cfbeg.com as soon as possible.
Replacement must be informed as soon as possible within 3 days after receiving.
NO REFUND. Only exchange.
Customer can request for an exchange with any of the items available with same value.
Customer needs to send a clear picture of the faulty items. Upon receiving the item, inspection will be made.
How to ensure that your order is right and looks as same as the picture posted for the products?
Our team contact you to confirm your order with a live video for the ordered item/s and once you confirm, 30% deposit or more is requested from the client to confirm your order..
Once the payment is received, your order is dispatched within one day from the warehouse, and delivered to your destination within 2-3 words days..
Repeated Exchanges
We offer a flexible Exchange policy to make your buying experience a pleasant one. We do monitor the number of exchanges made by our customers, and continued exchanges will be flagged and potentially lead to the suspension of your CFB account.
CFB Rights
CFB may remove, modified to any content in this Return, Refund & Exchange Policy. For complete terms and conditions, kindly visit our official website at www.cfbeg.com